Information We Collect
We collect information you provide directly to us, such as when you create an account, subscribe to our services, or contact us for support. This includes your name, email address, phone number, and financial information necessary for tax calculations.
We also automatically collect certain information about your device and usage patterns when you access our platform, including IP address, browser type, operating system, and pages visited.
How We Use Your Information
Your personal information is used to provide and improve our tax guidance and financial literacy services. We use your data to generate personalized tax recommendations, track filing deadlines, and provide customer support.
We may also use your information to send you important updates about Japanese tax law changes, service announcements, and educational content relevant to your financial situation in Japan.
Data Storage and Security
We implement industry-standard security measures to protect your personal and financial information. All sensitive data is encrypted both in transit and at rest using advanced encryption protocols.
Your data is stored on secure servers located in Japan and complies with Japanese Personal Information Protection Act (PIPA) requirements. We regularly audit our security practices and update our systems to maintain the highest level of protection.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in specific circumstances: with your explicit consent, to comply with legal obligations, or to protect our rights and safety.
When working with certified tax professionals through our platform, we share only the minimum necessary information required to provide the requested services, and all professionals are bound by strict confidentiality agreements.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze site usage, and provide personalized content.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some functionality of our services. For detailed information, please refer to our Cookie Policy.
Your Rights and Choices
Under Japanese privacy law, you have the right to access, correct, or delete your personal information. You can also request data portability or object to certain processing activities.
To exercise these rights or if you have questions about your data, please contact us at privacy@yensense.com. We will respond to your request within the timeframe required by applicable law.
International Data Transfers
While we primarily store data within Japan, some service providers may process your information in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your data according to Japanese and international standards.
We only work with service providers who demonstrate adequate data protection measures and comply with applicable privacy regulations.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Tax-related information may be retained for up to seven years in accordance with Japanese tax record-keeping requirements.
When you close your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through email or prominent notices on our platform.
Your continued use of our services after policy changes indicates your acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@yensense.com
Phone: +81 80 2937 1829
Address: 4 Chome-23-5 Seijo, Setagaya City, Tokyo 157-0066, Japan